Refund & Returns

At ziptho.online, we are committed to providing high-quality tents and sleeping bags. If you are not satisfied with your purchase, we offer the following return and refund policy:

Return Period: Customers can apply for a return within 30 days of receiving the product. Ensure the product is unused and in its original packaging.

Return Conditions:

The product must be unused, unwashed, or undamaged.

All accessories, tags, and original packaging should be returned.

Refund Process:

Please contact us via our customer service email to request a return, providing your order number and relevant information.

Once we receive your return request, we will provide you with a return authorization number and return address.

Address: 580 13th Ave S, Naples, FL 34102

You can choose to return the product to us at your own expense; shipping costs are non-refundable.

We will process your refund request within 5-7 business days of receiving the returned item.

Refund Method: The refund will be processed through the original payment method, and you will receive a confirmation of the refund amount.

For more detailed information or inquiries, please contact our customer service team. We are happy to assist you!