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You may check out all the available products and buy some in the shop
Return to shop- How to place an order?
You can visit our product page, select the tent or sleeping bag you need, and click the “Add to Cart” button. After making your selection, proceed to the shopping cart page, enter your shipping and payment information as instructed, and then submit your order.
- What payment methods are accepted?
We support multiple payment methods, including credit cards (such as Visa, MasterCard, American Express), and other secure online payment methods.
- How long does order processing take?
Once your order is confirmed and payment is completed, we usually process and ship it within 1-2 business days. During peak seasons, processing time may be slightly delayed.
- How can I track my order?
After placing your order, we will send an order confirmation via email, including the order number and tracking information. You can track your package by accessing the relevant courier company’s website via the link in the email.
- What is the return policy?
If you are not satisfied with your purchased tent or sleeping bag, you can request a return within 30 days of receiving the item. Please ensure the item is unused and in its original packaging. Please refer to our return policy page for detailed return procedures.
- Do you offer international shipping?
We currently primarily offer domestic shipping. Please check our website for updates on international shipping options. You can check at checkout whether international addresses are supported.
If you have any further questions, please feel free to contact our customer service team!